Verified FMD Stars
Applications and documents are reviewed before activation.
Trust and safety
Safety and verification
FMD Workers is designed to protect customers, FMD Stars, private documents, booking payments, and service communication. Safety checks happen before matching, during the job, and after completion.
Verified FMD Stars
Secure Paystack payments
POPIA-aware platform
Sandton support office
What this means on the platform
Public information, support workflows, booking protection, and privacy controls are connected to real operational processes.
Book a serviceKey support areas
Platform protections
Private documents
ID, address, banking, and check details are not public.
Support process
Safety reports, disputes, and emergencies can be escalated.
POPIA-aware
Privacy requests and document access are handled carefully.
Details
What customers and FMD Stars should know
How FMD Stars are verified
FMD Stars submit an application, profile photo, service skills, experience, service areas, emergency contact details, banking information, and required verification documents. Admins review the application before the account can be approved.
Documents required
The required FMD Star documents include South African ID or passport, proof of residence, profile photo, bank account confirmation, emergency contact details, and written background-check consent. Extra documents such as driver licence, references, or lease confirmation may be requested where relevant.
Background-check consent
The platform asks for written consent before criminal or background checks. Consent timestamp, IP address, and consent version are recorded. Customers never see criminal-check details; they only see public verified status where the FMD Star is approved.
Customer safety rules
Customers must provide accurate service addresses, safe access instructions, correct contact details, and respectful working conditions. High-risk services can require stronger customer verification before payment.
Worker safety rules
FMD Stars can review safe customer summaries before accepting jobs, receive full address details only according to platform rules, use support channels, and submit safety reports if a booking, location, or customer behaviour feels unsafe.
Disputes and emergency support
Disputes can be raised through the platform. Admins may review booking status history, chat records, proof photos, payment logs, safety reports, and support notes before taking action. Emergency concerns are routed to admin attention for urgent review.
What details stay private
Phone numbers, email addresses, ID or passport documents, banking details, private chats, exact live locations, and private customer information are not shown publicly. Sensitive documents stay in private storage and access is restricted by role.
POPIA and private document protection
FMD Workers is preparing and maintaining compliance with South Africa POPIA principles by limiting collection, explaining why data is needed, restricting access, protecting documents, keeping audit logs, and allowing data requests where legally allowed.