POPIA Policy
South African privacy rights, processing reasons, consent, access, correction, retention, and deletion requests.
FMD Workers operates a South African domestic services marketplace that connects customers with independent service providers known as FMD Stars. The platform is designed for protected bookings, role-based administration, secure payment records, verification workflows, dispute handling, safety reporting, and POPIA-aware privacy practices.
This page is maintained through the FMD Workers admin panel. It should be reviewed by the platform owner and a qualified South African legal adviser before public launch, especially where company registration details, Information Officer details, tax treatment, insurance arrangements, dispute procedures, or payment settlement rules change.
POPIA preparation statement
FMD Workers is preparing and maintaining compliance with South Africa’s Protection of Personal Information Act. This statement does not claim certification or approval by the Information Regulator unless a real registration reference is added by the platform owner.
Processing principles
The platform aims to collect only information needed for bookings, verification, payments, safety, support, legal compliance, fraud prevention, and platform operations. Users should be told why information is collected and how it will be used.
Information Officer and requests
The admin panel includes POPIA settings for Information Officer details, deputy details, privacy request email, company legal name, registration information, regulator reference, and policy review dates. Public pages should show only configured public contact details.
Security safeguards
FMD Workers uses role-based access, private document storage, password hashing, CSRF protection, login throttling, security headers, audit logs, and upload restrictions. Production hosting must also enforce HTTPS, secure file permissions, backups, queue controls, and private log storage.
Retention and deletion
Data may be retained for account operation, booking records, tax, payment references, safety, fraud prevention, legal claims, support history, and audit logs. Deletion requests should be assessed carefully before removing records that must legally or operationally remain available.