Support hub

Help Centre

Find help with bookings, payments, FMD Star applications, account access, refunds, verification documents, privacy, and safety concerns.

Verified FMD Stars Secure Paystack payments POPIA-aware platform

Sandton support office

Public information, support workflows, booking protection, and privacy controls are connected to real operational processes.

Book a service

Key support areas

Choose the help you need

Choose a service, enter your area and time, check availability, and complete a protected booking.

Paystack checkout, payment references, failed payments, receipts, and refund requests.

Registration, document upload, background-check consent, review status, and approval steps.

Email or phone login, password reset, account verification, and dashboard access.

Understand cancellation timing, dispute review, and refund request handling.

Report unsafe locations, abuse, suspicious bookings, harassment, or emergency concerns.

Learn why documents are requested and how private uploads are protected.

Call, WhatsApp, email, or submit a support request from the contact page.

FAQ

When can I chat with an FMD Star?

Customer and FMD Star chat opens only after a job is accepted and is connected to the booking.

Why do some services need extra verification?

Childcare, elder care, overnight, live-in, and long-duration bookings can require extra customer verification to protect both sides.

Can customers see private FMD Star documents?

No. Customers see verified public profile information only. Private documents and check details stay restricted.

How do I get support quickly?

Use the contact page quick buttons, AI-assisted chat, or email support@fmdworksers.com. Safety or payment disputes are escalated for human review.