Refund Policy

Refund Policy

Refund handling for cancelled jobs, unresolved disputes, failed payments, and service quality issues.

FMD Workers operates a South African domestic services marketplace that connects customers with independent service providers known as FMD Stars. The platform is designed for protected bookings, role-based administration, secure payment records, verification workflows, dispute handling, safety reporting, and POPIA-aware privacy practices.

This page is maintained through the FMD Workers admin panel. It should be reviewed by the platform owner and a qualified South African legal adviser before public launch, especially where company registration details, Information Officer details, tax treatment, insurance arrangements, dispute procedures, or payment settlement rules change.

Refund review

Refunds may be reviewed when a payment fails, a booking cannot be fulfilled, a verified FMD Star is unavailable, a customer cancels within eligible rules, a dispute is upheld, or the service issue is confirmed through platform records.

Non-refundable situations

A refund may be declined or reduced where a customer provides an incorrect address, prevents service access, cancels late, attempts to bypass the platform, behaves unsafely, or submits misleading information.

Payment gateway timing

Refund timing may depend on Paystack, banks, card networks, and reconciliation processes. FMD Workers should keep payment references, transaction statuses, refund records, and admin audit logs for each refund review.

Disputes

If a customer is unhappy, they should raise a dispute through the platform. Admins may review booking status history, chat records, proof photos, worker status updates, payment logs, and support notes before deciding next steps.