House cleaning
From R450Typical once-off home cleaning with availability checked before payment.
Pricing and payments
Transparent pricing
Customers see the price before payment. Final cost depends on service type, estimated duration, location, recurrence, booking details, availability, and any admin-managed pricing rules.
Verified FMD Stars
Secure Paystack payments
POPIA-aware platform
Sandton support office
What this means on the platform
Public information, support workflows, booking protection, and privacy controls are connected to real operational processes.
Book a serviceStarting prices
Example booking costs
Actual pricing is confirmed in the booking flow before payment.
Laundry and ironing
From R350Washing, folding, ironing, and wardrobe-ready support.
Childcare support
From R600High-trust service with stronger verification where required.
Office cleaning
From R700Workplace cleaning support with clear service instructions.
Details
What customers and FMD Stars should know
Service starting prices
House cleaning starts from R450, laundry and ironing from R350, cooking help from R500, childcare from R600, elder care from R650, office cleaning from R700, and deep cleaning from R850. Prices may change through admin-managed pricing.
What affects price
Service duration, property size, job notes, frequency, travel area, urgency, high-risk care requirements, and extra tasks can affect the final quote or availability result.
How payment works
The customer pays through Paystack after eligibility and availability checks. The system stores the payment reference, transaction status, booking status, commission record, and payout status for reconciliation.
Platform commission
FMD Workers earns commission from completed jobs. Commission can be global, service-specific, or fixed-fee based, and finance reports keep payment and payout records ready for review.
Cancellation and refunds
Cancellation and refund decisions depend on the booking stage, payment status, worker assignment, dispute status, and platform policy. Refund requests are reviewed through admin workflows.
FAQ
Common questions
Do I pay before an FMD Star is checked?
The booking flow checks customer eligibility and worker availability before payment unless an admin-controlled manual assignment mode is enabled.
Are prices final?
The platform shows the customer price before payment. Complex jobs may require updated details or admin assistance before a final booking is accepted.
How are payouts handled?
Payout records are tracked after completion confirmation and according to Paystack-supported payment and transfer flows.